The Travel Operations Trainer plays a supportive role in achieving business objectives by equipping Travel Consultants with the skills and knowledge required for success in their roles.
This position involves the development and delivery of comprehensive training programs tailored for both new and experienced consultants of varied levels of experience.
Based in our Glasgow office and working closely with the training team, the Travel Operations Trainer contributes to the success of our modern apprenticeship program, including selection of apprentices and providing in-depth training and support.
Whether facilitating in-person sessions, conducting remote training, or creating recorded materials and training guides, this role nurtures professional development and quality among our consultants.
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Closing Date: 10th May, 2024
Key Responsibilities include:
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The application of knowledge within this role is a dynamic process that involves articulating travel expertise clearly, adapting to new processes and technologies, and staying abreast of new processes and products from travel suppliers.
The Travel Operations Trainer is responsible for effectively communicating complex and specialist travel knowledge effectively so that trainees comprehend essential aspects of their roles. For example, intricate GDS entries used for making bookings must be clearly trained for new employees to perform their role.
Internally developed technologies such as Clyde’s own Consort will also need to be trained for experienced consultants to adapt to the changing world of airfare distribution through NDC.
As the world of travel changes, the Travel Operations Trainer must stay abreast of these developments and respond by updating training guides and courses to align with these changes.
The role involves a wide range of interactions with internal colleagues, subject-matter experts, trainees, and operational leaders. This includes collaborating closely with fellow trainers and the training team to share knowledge, align training tactics, and ensure consistency.
External engagement with suppliers may be required to stay updated on new developments, products, and processes as it pertains to training.
Direct interaction with trainees demands effective communication and support in their learning process. Communication with managers and cross-functional cooperation with other departments is required for aligning training initiatives with business objectives.
These interactions require effective communication to manage diverse perspectives, needs, and agreed outcomes from training programs.
For over 35 years Clyde has been trusted partners to Marine, Energy and Corporate customers, both internal and external. We understand the travel DNA of these sectors and have wholly owned operations across the globe, in key locations. Clyde Travel Management is part of the Northern Marine Group and Stena. Stena thrive in a wide array of business, both onshore and offshore, and are Clyde’s internal customers.