Travel Operations Trainer - Aberdeen

The Travel Operations Trainer plays a supportive role in achieving business objectives by equipping Travel Consultants with the skills and knowledge required for success in their roles.

 

This position involves the development and delivery of comprehensive training programs tailored for both new and experienced consultants of varied levels of experience.

 

Based in our Westhill, Aberdeen office and working closely with the training team, the Travel Operations Trainer contributes to the success of our modern apprenticeship program, including selection of apprentices and providing in-depth training and support.

 

Whether facilitating in-person sessions, conducting remote training, or creating recorded materials and training guides, this role nurtures professional development and quality among our consultants.

 

Make that change today! Nobody moves you like Clyde Travel!

 

Closing Date:  29th February, 2024

Responsibilities
Candidate Requirements
Focus of Role
About Us

Responsibilities

Key Responsibilities include:

 

  • Training Program Development: Collaborate with the training team to design training programs that align with business objectives, ensuring they are engaging, informative, and tailored to meet the needs of Travel Consultants
  • Training Delivery: Conduct training sessions in person and remotely, leveraging recorded videos and training guides to ensure the comprehensive and consistent delivery of training materials
  • Skills Enhancement: Assist in upskilling current travel consultants and provide training to new hires, helping them acquire the knowledge and competencies needed in their roles
  • Modern Apprenticeship Program Support: Contribute to the success of the modern apprenticeship program by delivering targeted training to participants, supporting recruitment efforts, and administering leave requests
  • Collaboration: Work within a team of trainers to ensure a cohesive approach to training activities. Share insights and best practices to enhance the overall training process
  • Documentation: Create training guides and workbooks as needed to support the training programs
  • Travel: Occasional travel to other office locations in the UK and abroad may be required to deliver training
  • Reporting: Report to the Head of Operations and provide updates on training progress, effectiveness, and areas of improvement

Candidate Requirements

Essential:

  • Educated to HND/SVQ3 level
  • Background in training related to Business travel operations

 

Job Related Experience:

  • Experience as a Travel Consultant within a Travel Management Company is required
  • GDS experience
  • The Travel Operations Trainer must draw on their experience and expertise to create and deliver effective training for new and experienced Travel Consultants

 

Job-Related Skills:

  • Train the Trainer Certification: A 'Train the Trainer' certification is beneficial for this role. It demonstrates the ability to design and deliver effective training programs, ensuring the transfer of knowledge and skills to trainees
  • Excellent Communication Skills: Strong verbal and written communication skills are essential for conveying complex specialist travel information in a clear and engaging manner
  • Adaptability: The capacity to adapt training methods and materials to suit various learning styles and levels of experience of the trainees
  • Travel and Location Flexibility: Willingness to travel occasionally to office locations in the UK and abroad, as required, to deliver training sessions
  • Team Collaboration: The ability to work effectively as part of a training team, sharing insights, best practices, and contributing to a cohesive training approach
  • Documentation Skills: Proficiency in creating training guides, workbooks, and related materials to support the training programs

Focus of Role

The application of knowledge within this role is a dynamic process that involves articulating travel expertise clearly, adapting to new processes and technologies, and staying abreast of new processes and products from travel suppliers.

 

The Travel Operations Trainer is responsible for effectively communicating complex and specialist travel knowledge effectively so that trainees comprehend essential aspects of their roles. For example, intricate GDS entries used for making bookings must be clearly trained for new employees to perform their role.

 

Internally developed technologies such as Clyde’s own Consort will also need to be trained for experienced consultants to adapt to the changing world of airfare distribution through NDC.

 

As the world of travel changes, the Travel Operations Trainer must stay abreast of these developments and respond by updating training guides and courses to align with these changes.

 

The role involves a wide range of interactions with internal colleagues, subject-matter experts, trainees, and operational leaders. This includes collaborating closely with fellow trainers and the training team to share knowledge, align training tactics, and ensure consistency.

 

External engagement with suppliers may be required to stay updated on new developments, products, and processes as it pertains to training.

 

Direct interaction with trainees demands effective communication and support in their learning process. Communication with managers and cross-functional cooperation with other departments is required for aligning training initiatives with business objectives.

 

These interactions require effective communication to manage diverse perspectives, needs, and agreed outcomes from training programs.

About Us

For over 35 years Clyde has been trusted partners to Marine, Energy and Corporate customers, both internal and external. We understand the travel DNA of these sectors and have wholly owned operations across the globe, in key locations. Clyde Travel Management is part of the Northern Marine Group and Stena. Stena thrive in a wide array of business, both onshore and offshore, and are Clyde’s internal customers.