Focus of Role
The application of knowledge within this role is a dynamic process that involves articulating travel expertise clearly, adapting to new processes and technologies, and staying abreast of new processes and products from travel suppliers.
The Travel Operations Trainer is responsible for effectively communicating complex and specialist travel knowledge effectively so that trainees comprehend essential aspects of their roles. For example, intricate GDS entries used for making bookings must be clearly trained for new employees to perform their role.
Internally developed technologies such as Clyde’s own Consort will also need to be trained for experienced consultants to adapt to the changing world of airfare distribution through NDC.
As the world of travel changes, the Travel Operations Trainer must stay abreast of these developments and respond by updating training guides and courses to align with these changes.
The role involves a wide range of interactions with internal colleagues, subject-matter experts, trainees, and operational leaders. This includes collaborating closely with fellow trainers and the training team to share knowledge, align training tactics, and ensure consistency.
External engagement with suppliers may be required to stay updated on new developments, products, and processes as it pertains to training.
Direct interaction with trainees demands effective communication and support in their learning process. Communication with managers and cross-functional cooperation with other departments is required for aligning training initiatives with business objectives.
These interactions require effective communication to manage diverse perspectives, needs, and agreed outcomes from training programs.