Responsibilities
Key Responsibilities
Technical Business Support is responsible for these core areas in the business:
System admin for online customer booking systems:
- Atriis, Cytric and Concur self-booking
- Evolvi, Trainline, Conferma & Silverrail
- External and internal customer support for these systems
- Onboarding new external customers onto Clyde technology systems
- Supporting Clyde Travels own proprietary Consort system
GDS Management and workflows:
- Supporting GDS booking scripts/smart-flows
- Working with online automation systems such as Compleat or IQCX
- Documenting processes and creating consistency in workflows
- Setting up new internal users across all Clyde agent booking systems
- Supporting NDC workflows and queries
- Supporting internal customers with GDS product or workflow queries
- Rolling out new product enhancements across the business
Travel technology product management:
- Reviewing new technical solutions and implementing where agreed
- Evolving Clyde’s in-house Consort proprietary booking platform
- Recognising opportunities to creating efficiencies on current processes
- Collaborating with other departments to drive efficiencies across the business
Secondary responsibilities:
- Ensure all booked transactions flow into invoicing system in a timely and accurately manner
- Diagnose and troubleshoot problems with all travel booking platforms
- Reacting to system errors through various report checks
- Make recommendations for process improvement for online and agent processes
- Manage any technical supplier failure/disruption or notifications
Candidate Requirements
>Essential
- Previous experience within a technical support/corporate reservations function
- Knowledge and experience of the GDS and OBTs is highly desirable.
- Excellent communication skills
- Problem solving skills
- Customer Service skill
Desirable
- SVQ / National Diploma/Certificate in a business discipline preferred, minimum sound Higher Education.
- Experience of dealing with BSP/ARC will greatly benefit the job holder.
- Previous experience implementing customer onto online booking technology
- Previous experience supporting travel technology products
- Previous experience working within the Marine or Energy travel industry