Challenges
Multiple e-mails back and forth, missed information in the thread, updating spreadsheets and starting all over when dates, ratings, or routes change.
Sound familiar? Well it was for one Clyde customer, until we introduced them to our crewing technology.
Solutions
Our crewing technology brought our customer’s crewing managers and logistic officers into the same environment as our consultants to plan, request, approve and confirm itineraries. Push notifications are sent when quotes are ready, and the status of any request can be viewed all in one place by both the co-ordinator and the Clyde consultant. No need to chase a request, as the status is updated to show that it is being worked on and push notifications are sent to both parties when action is required. Profiles are held and pre-populated within the system and crews can be grouped into different itineraries, improving efficiencies of booking, and removing the risk of human error
Results
Simple Servicing. The ability to book, change and cancel at any time.
Full visibility. All requests and their status available in the system for review anytime, anywhere from any device.
Workflow efficiency. Simple to navigate with profiles pre-populated. A single source of truth for both customer and consultant, removing the need for multiple e-mail exchanges even when plans change.
Get in touch today
New enquiries can be made using the contact form opposite.
Existing customers are reminded to contact their designated travel team using the email or telephone numbers provided to their organisation, to ensure their enquiry is dealt with by the correct team.