The Importance of 24/7 Travel Support When Travelling for Business

Clyde Travel
11 Sep 2023
Corporate Travel


In today's globalised world, business doesn't stop when the clock strikes five. With companies operating across multiple time zones and continents, the need for continuous support when travelling for business has never been more paramount.


While historically, 24/7 support was seen as a solution for emergencies, the narrative has shifted. It's no longer just about emergencies but about understanding the evolving demands of global business travel.


Why Continuous Business Travel Support Matters in a Globalised World


As companies expand their horizons, the dynamics of corporate travel management evolve, making continuous support not just a preference but a necessity. Here's why:


Global Workforce and Travel Patterns


As businesses expand their reach, employees often find themselves travelling to different parts of the world. Different time zones, languages, and cultural nuances can pose challenges.


Diverse Destinations: As businesses tap into international markets, employees often find themselves travelling to diverse destinations, each with its unique challenges. From understanding local customs to navigating transportation, the complexities can be overwhelming.


Varied Time Zones: With operations spread across continents, coordinating between teams in different time zones becomes a challenge. A business traveler might need assistance outside of 'standard' business hours due to time zone differences. Continuous support ensures they're never left stranded.


Having 24/7 support ensures that no matter where an employee is, they have someone to turn to, someone who understands their needs and the needs of their employer.


Response Times Matter


In the world of business travel, time is money. Delays can cost businesses in terms of lost opportunities and revenue.


The Cost of Delays: In business, delays can have a ripple effect. A missed flight might mean a missed business opportunity. With 24/7 support, issues can be addressed in real-time, minimising potential losses & increases in corporate travel spend.


Proactive Problem Solving: Continuous travel support isn't just about reacting to problems but proactively preventing them. With real-time monitoring, potential issues can be identified and addressed before they escalate.


Immediate response times, facilitated by 24/7 support from travel managers, can mitigate these losses.


Human Touch in Communication


Automated systems and chatbots have their place, but nothing beats the assurance of speaking to a real person, especially in stressful situations.


Empathy in Stressful Situations: Travel disruptions can be stressful. In such times, an empathetic human voice can provide much-needed reassurance. It's about understanding the traveler's anxiety and offering solutions that put them at ease.


Customised Solutions: While technology has its advantages, human judgment is irreplaceable. A human support agent can assess a situation, understand the traveler's unique needs, and offer tailored solutions.


A human touch can provide comfort, understanding, and more personalised solutions.


city buildings


Challenging the Status Quo


Many Travel Management Companies (TMCs) charge extra for emergency services, but in a world that's always open for business, shouldn't continuous support be a given?


Time zones blur, and business hours extend as companies collaborate across continents. In such a dynamic environment, charging extra for support during 'off-hours' seems not only outdated but also counterproductive.


At Clyde Travel Management, we believe that support should not only be continuous but also complementary. After all, the world doesn't stop, so why should we?


Why Clyde Stands Out


Our understanding of the modern travel industry, combined with our commitment to providing unparalleled service, sets us apart.


We don't just offer a travel programme; we offer a partnership with a personalised touch. A partnership that understands the unique challenges business travellers face and provides solutions tailored to their needs.


The Maritime Sector: A Case in Point


In sectors like maritime, where operations are truly global, 24/7 support isn't a luxury; it's a necessity. Ships operate round the clock, and crew members often work in shifts. Their travel patterns don't conform to the typical 9-5, making continuous support crucial.


We recognise the challenges faced by maritime professionals and are committed to providing continuous, complimentary travel support. It's not just about meeting a standard; it's about setting one.


Why Should You Choose Clyde?


Decades of Global Expertise


With our vast experience, we understand the intricacies of business travel. Our global reach ensures that we're always there for you, no matter where you are.


Professional Yet Personal


While we pride ourselves on our professionalism, we never lose the personal touch. We understand that all business travelers are unique, and so are their needs. Supplemented by innovative technology, our personalised service makes corporate travel buying much simpler for your organisation.


Value Beyond Features


Our services go beyond just features. We focus on the benefits and value we bring to your business trips, ensuring smooth travel experiences that align with your company's objectives. We work hard on your behalf to secure the best deals and bring the best value to travel buying.


passport & suitcase


In a world that's always on, businesses need partners that can keep up. 24/7 support in business travel isn't just about handling emergencies; it's about understanding and adapting to the global nature of a modern business trip.


At Clyde, we're not just a service provider; we're your partner in navigating the complexities of global business travel.


Ready to experience the Clyde difference?


Contact us today to learn more about how our friendly team of expert travel consultants can support your business travel needs.


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