Workflow efficiencies for crew changes

Streamlining your workflow, removing the risk of human error and building a communication bridge between crewing departments and our consultants.

Challenges
Solutions
Results

Challenges

Multiple e-mails back and forth, missed information in the thread, updating spreadsheets and starting all over when dates, ratings, or routes change.

Sound familiar? Well it was for one Clyde customer, until we introduced them to our crewing technology.

 

Solutions

Our crewing technology brought our customer’s crewing managers and logistic officers into the same environment as our consultants to plan, request, approve and confirm itineraries. Push notifications are sent when quotes are ready, and the status of any request can be viewed all in one place by both the co-ordinator and the Clyde consultant. No need to chase a request, as the status is updated to show that it is being worked on and push notifications are sent to both parties when action is required. Profiles are held and pre-populated within the system and crews can be grouped into different itineraries, improving efficiencies of booking, and removing the risk of human error

Results

Simple Servicing. The ability to book, change and cancel at any time.

Full visibility. All requests and their status available in the system for review anytime, anywhere from any device.

Workflow efficiency. Simple to navigate with profiles pre-populated. A single source of truth for both customer and consultant, removing the need for multiple e-mail exchanges even when plans change.

Don't take our word for it

Here is what their logistics officer had to say…

‘We no longer have to exchange numerous e-mails, update spreadsheets and attach information and documents for relating to paperwork requirements. We have clarity on where we are in the process, leaving more time to spend on liaising with port agents etc. The system is easy to navigate and keeps us on track for speedy completion of crew change requests. Now there are so many other arrangements to be made like tests etc, we can manage the new complexities with the comfort that crew changes are being dealt with more efficiently and we are all on the same page’

A global ship management company

Crewing Technology

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Get in touch with us

Use the form to make an enquiry and one of our team will be in touch with you, alternatively e-mail us at sales@clydetravel.com for more information.

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