Senior Account Manager - Glasgow / Aberdeen

We have an exciting opportunity to join our team as a Senior Accounts Manager - based in either our Westhill, Aberdeen or Clydebank, Glasgow offices - responsible for managing and growing a portfolio of national and international clients and will demonstrate a global mindset and cross-cultural competence.


We want to hire people who are as passionate about delivering excellence as we are, and we will reward you with a competitive salary and benefits package.


Clyde will also offer you so much more than a job, at Clyde, we can offer you a career with a continuous training focusing on growing your skills and career aspirations, along with a competitive salary and benefit package. 


We take pride in the service we offer to our customers, and we want to hire people who are as passionate about delivering excellence as we are.  With excellent customer engagement skills and integrity.


Make that change today! Nobody moves you like Clyde Travel!


Closing Date: 26th July, 2024

Key Responsibilities
Candidate Requirements
About Us

Key Responsibilities

Key Responsibilities

  • Develop an in depth understanding of client and customer goals, developing the ability to anticipate needs
  • Pro-actively service, support, and provide customers with improvement opportunities to increase income, maximise attrition and meet Company strategic objectives
  • Assist in the implementation of new customers and develop relationships that reflect positively on the Company
  • Assisting with new business implementations and sales department
  • Adept at navigating complex business needs and effectively driving growth
  • Awareness of cultural differences, with an ability to adapt style as required across our global footprint
  • Manage account Management Reviews, including Account development and improvement plans
  • Responsible for contract and service level agreement creation, fee reviews & monitoring of performance
  • Develop and provide data analysis and reporting
  • Facilitate and manage product demonstrations
  • Manage and update information in any client database the company may apply
  • Review and propose updates to the travel policy, including consultation and compliance monitoring
  • Matrix management, connecting the customer and Travel at all levels within each business
  • Manage attrition in line with the business KPIs
  • Attending events on behalf of the company
  • Commitment to continual personal development, ensuring market, industry, and competitor knowledge is exemplary

Candidate Requirements


  • Degree level educated in related discipline or equivalent experience in account management
  • Extensive experience in account management, preferably with global or multi-national customers
  • Extensive experience working with senior level decision makers
  • Demonstrable experience in project management
  • Excellent interpersonal skills
  • Strong analytical skills with an ability to process complex information
  • Strategic thinker
  • Extensive experience with MS office packages

The role offers the opportunity for Hybrid working and is dependent on commercial demands

About Us

For over 30 years Clyde has been trusted partners to Marine, Energy and Corporate customers, both internal and external. We understand the travel DNA of these sectors and have wholly owned operations across the globe, in key locations.

Clyde Travel Management is part of Stena, one of Sweden’s biggest family owned companies. Stena thrive in a wide array of business, both onshore and offshore, and are Clyde’s internal customers.

Read more at Nobody Moves You Like Clyde | Trusted Partners | Clyde Travel