Senior 24/7 Travel Consultant - Remote Based

The remote based role of a 24/7 Senior Travel Consultant represents the epitome of our customer-centric culture by providing the highest level of care and customer service.


This role is fully remote and can be based anywhere in the UK, with position holders operating outside of normal UK office hours, including evenings and weekends. Your usual working patterns consists of 33hrs per week across 4 days, with every other weekend off.


The role of a Senior 24/7Travel Consultant represents the epitome of our customer-centric culture by providing the highest level of care and customer service. 


As a service provider to the dynamic and vast energy and shipping sectors for over 30 years - and part of one of the largest family-owned companies in Sweden - Clyde has a solid and stable platform upon which our employees can achieve their professional ambitions.


We place emphasis on delivering exceptional customer satisfaction and service over sales targets. This approach allows our Travel Consultants to focus on building meaningful relationships with clients, providing personalised travel experiences and ensuring their needs are met with diligence and care.


Join us on the journey. Nobody moves you like Clyde.


Closing Date:  26th July, 2024

Candidate Requirements
About Us


Key Responsibilities

  • Leverage an understanding of marine and offshore crew changes or international corporate travel to provide specialised travel solutions for complex international travel
  • Able to handle high volumes of complex transactions efficiently and accurately, adhering to customer SLAs
  • Seek and share feedback from customers to continually improve our service offerings
  • Assume a leadership role in addressing emergency situations and disruption, ensuring prompt solutions for travellers and communication with customers
  • Develop an in-depth understanding of airlines, airfares, routes, and other travel-related suppliers
  • Demonstrate high level of competency with travel technologies to offer customers a wide range of content and efficient solutions
  • Customer Relationship Management: Nurture long-lasting relationships with customers, demonstrating a thorough understanding of their unique requirements and preferences
  • Customer Meetings and Engagement: Attend customer review meetings and pitches to prospective customers to represent and showcase operational expertise
  • Serve as a role model by consistently following and encouraging best practices as defined by the company to ensure consistent service
  • New Customer Acquisition: Engage with potential new customers during initial contact to provide quotations and supports which instils confidence and trust in our service
  • Embrace new technologies and advocate the adoption of new innovative solutions which enhance our service
  • Actively mentor junior colleagues, sharing your insights and experience to promote their growth and development within the company

Candidate Requirements


  • Educated to HND level or equivalent experience
  • Demonstrable track record in business travel operations
  • Extensive knowledge and experience of GDS systems like Amadeus, Sabre, or Galileo
  • Demonstrable experience in the travel industry, with focus on marine and offshore travel, or complex international corporate travel
  • Comprehensive understanding of global geography and international destinations to support client interactions and managing complex itineraries
  • Proficient in conflict resolution with an ability to handle customer disputes and challenging circumstances effectively
  • Excellent interpersonal skills
  • Extensive experience using MS office tools including Outlook and Excel

About Us

For over 30 years Clyde has been trusted partners to Marine, Energy and Corporate customers, both internal and external. We understand the travel DNA of these sectors and have wholly owned operations across the globe, in key locations. Clyde Travel Management is part of the Northern Marine Group and Stena. Stena thrive in a wide array of business, both onshore and offshore, and are Clyde’s internal customers.