The role of a Senior Travel Consultant represents the epitome of our customer-centric culture by providing the highest level of care and customer service.
At Clyde Travel Management we are inviting experienced Travel Consultants to discover why joining us at an exciting time of growth is a strategic career choice worth taking.
As a service provider to the dynamic and vast energy and shipping sectors for over 30 years - and part of one of the largest family-owned companies in Sweden - Clyde has a solid and stable platform upon which our employees can achieve their professional ambitions.
Our unwavering commitment to integrity and ethical business practices instils trust in our clients and creates a positive and ethical work environment for our employees.
We genuinely prioritise the well-being and growth of our employees, provide comprehensive private healthcare coverage to foster a culture of support, and work hard to make our employees feel valued and cared for in their roles.
We place emphasis on delivering exceptional customer satisfaction and service over sales targets. This approach allows our Travel Consultants to focus on building meaningful relationships with clients, providing personalised travel experiences and ensuring their needs are met with diligence and care.
Moreover, the Company offers attractive perks such as hybrid working arrangements, private healthcare, and the option to purchase additional annual leave. This flexibility enables employees to achieve a healthier work-life balance, accommodating personal commitments and preferences while still excelling in their roles.
Join us on the journey. Nobody moves you like Clyde.
Closing Date: 10th May, 2024
Key Responsibilities
Senior Travel Consultants build on the responsibilities of a Travel Consultant with enhanced experience and expertise which contribute to the overall success of the team. In addition to Travel Consultant responsibilities, Senior Travel Consultant responsibilities will encompass:
Essential
Desirable
The post holder will draw on experience in business travel management to ensure service is delivered in line with quality procedures and customer agreements.
Retaining customers and a strong, capable workforce is often based on personality, trust, and ongoing relationship. There is therefore an unquantifiable component to what the job holder needs to bring to the role in fostering growing confidence among the customer base and travel consultants.
You will support customers daily which may include missed flights, missed connections, urgent disruption, cancellations, hotel issues, or critical events that impact the traveller’s trip or safety. The post holder will be required to use judgement and customers with problems from daily service provisions.
The role requires daily written and phone interaction with customers to proactively manage their travel, ensure travellers are supported throughout their experience, and efficiently deliver solutions to client travel problems.
Daily interactions will be required with Team Leaders, the internal customer for whom a consultant will be deployed by an Operations Manager to support with a portfolio of customers.
Travel Consultants will interact face-to-face or on virtual conference calls in client review meetings and new client onboarding meetings.
The role has a direct impact on customer satisfaction and margin, driving brand reputation for service excellence and profitability.
The role indirectly impacts customer acquisition and retention.
For over 30 years Clyde has been trusted partners to Marine, Energy and Corporate customers, both internal and external. We understand the travel DNA of these sectors and have wholly owned operations across the globe, in key locations. Clyde Travel Management is part of the Northern Marine Group and Stena. Stena thrive in a wide array of business, both onshore and offshore, and are Clyde’s internal customers.
