Technical Business Support Consultant - Glasgow

At Clyde Travel our team are passionate about service excellence, technology and collaboration with customers.  Responsible for Maritime Travel, Offshore & Renewable Travel and Corporate Travel, they enjoy our attention to detail and our reputation for business integrity and know they are a key contributor to our continued growth and success.

We are hiring Technical Support Consultants to support the digital products and services we offer to our customers, based at our offices in Hillington, Glasgow. Clyde are particularly interested in candidates with experience implementing and supporting customer-facing online booking tools and internal travel technology, including GDS knowledge and experience.

Working a hybrid working pattern, Monday to Friday, you can become part of a growing team with a passion for travel technology.  Clyde will offer you so much more than a job, at Clyde, we can offer you a career with a continuous training focusing on growing your skills and career aspirations.

We want to hire people who are as passionate about delivering excellence in business travel as we are, and we will reward with you a no commission competitive salary and industry stability. 

Make that change today! Nobody moves you like Clyde Travel!

Closing Date: Friday 16th September

Responsibilities
Candidate Requirements
Focus of Role
About Us

Responsibilities

The tasks and responsibilities are wide and varied with different degrees of complexity making this unit a hot spot for personal development.

Key Responsibilities

Technical Business Support is responsible for these core areas in the business.

Strategic planning and executing new technical solutions to benefit the business:

  • Scoping new technical solutions and building a business case of the benefits for onboarding
  • Evolving Consort booking platform
  • Recognising opportunities to creating efficiencies on current processes
  • Collaborate with the other departments on working to towards achieving strategic objectives

Administrating all technical aspects of non-GDS platforms:

  • ATRIIS, CYTRIC & CONCUR self-booking
  • Evolvi, Trainline, Conferma and Silverrail data handling
  • Compleat by Concur
  • NDC capability
  • Consort and its impact on business processes
  • Second-level support on all booking platforms

Managing Ticketing Scripts:

  • Design the means of allowing front office data to flow into the back office
  • Maintain and document these, striving for consistently across all booking tools
  • Investigate any scripting errors
  • Lend scripting support to travel consultants

Secondary responsibilities:

  • Ensure all booked transactions flow timely and accurately from the booking platform to the back office
  • Diagnose and troubleshoot problems with all travel booking platforms
  • Reacting to system errors through various report checks
  • Continuously make recommendation for process improvement to eradicate inefficient procedures and improve training provision across the business

Candidate Requirements

Essential

  • While previous travel technology experience is preferred, we welcome applications from those with experience in travel and a passion for or education in technology.
  • Excellent communication skills will aid the job holder to explain situations to their peers, line manager and colleagues with confidence.
  • Excellent planning and organising skills
  • Good attention to detail

 

Desirable

  • SVQ / National Diploma/Certificate in a business discipline preferred; minimum sound Higher Education
  • Knowledge and experience of the GDS and OBTs is highly desirable.
  • Experience of dealing with BSP/ARC would be advantageous
  • Good understanding of reservation platforms will enhance the job holder’s ability to analyse their work better and to identify the cause and effect of the errors they manage.

Focus of Role

The focus of the Technical Business Support Consultant role is to implement, maintain, and support internal and client-facing digital products. 

The role ensures the accurate flow of transactional data from all reservation platforms to the back office and thereby managing its impact on accounts receivable, accounts payable and the interaction with suppliers. The implementation and support of client-facing technical products drives the digitalisation strategy of the company by increasing adoption of new digital products.

About Us

For over 30 years Clyde has been trusted partners to Marine, Energy and Corporate customers, both internal and external. We understand the travel DNA of these sectors and have wholly owned operations across the globe, in key locations. Clyde Travel Management is part of the Northern Marine Group and Stena. Stena thrive in a wide array of business, both onshore and offshore, and are Clyde’s internal customers.