Technical Business Support Consultant - Glasgow / Aberdeen

The purpose of the Technical Business Support Consultant role is to support and maintain our internal and client-facing booking systems across multiple countries and currencies. The implementation and support of client-facing technical products drives the digitalisation strategy of the company by increasing adoption of new digital products.

 

The tasks and responsibilities are wide and varied with different degrees of complexity making this unit a hot spot for personal development and gaining an in depth understanding of how the business operates and seeing the full cycle of work first-hand. The role ensures the accurate flow of transactional data from all reservation platforms our customer financial and reporting systems.

 

As a service provider to the dynamic and vast energy and shipping sectors for over 30 years - and part of one of the largest family-owned companies in Sweden - Clyde Travel Management has a solid and stable platform upon which our employees can achieve their professional ambitions.

 

Our unwavering commitment to integrity and ethical business practices instils trust in our clients and creates a positive and ethical work environment for our employees.

 

We genuinely prioritise the well-being and growth of our employees, provide comprehensive private healthcare coverage to foster a culture of support, and work hard to make our employees feel valued and cared for in their roles.

 

We place emphasis on delivering exceptional customer satisfaction and service over sales targets. This approach allows our Travel Consultants to focus on building meaningful relationships with clients, providing personalised travel experiences and ensuring their needs are met with diligence and care.

 

Moreover, the Company offers attractive perks such as hybrid working arrangements, private healthcare, and the option to purchase additional annual leave. This flexibility enables employees to achieve a healthier work-life balance, accommodating personal commitments and preferences while still excelling in their roles.

 

Join us on the journey. Nobody moves you like Clyde.

 

Closing Date: 31st October, 2024

Responsibilities
Candidate Requirements
Focus of Role
About Us

Responsibilities

The tasks and responsibilities are wide and varied with different degrees of complexity making this unit a hot spot for personal development.

Key Responsibilities

Technical Business Support is responsible for these core areas in the business:

System admin for online customer booking systems:

  • Atriis, Cytric and Concur self-booking
  • Evolvi, Trainline, Conferma & Silverrail
  • External and internal customer support for these systems
  • Onboarding new external customers onto Clyde technology systems
  • Supporting Clyde Travels own proprietary Consort system

GDS Management and workflows:

  • Supporting GDS booking scripts/smart-flows
  • Working with online automation systems such as Compleat or IQCX
  • Documenting processes and creating consistency in workflows
  • Setting up new internal users across all Clyde agent booking systems
  • Supporting NDC workflows and queries
  • Supporting internal customers with GDS product or workflow queries
  • Rolling out new product enhancements across the business

Travel technology product management:

  • Reviewing new technical solutions and implementing where agreed
  • Evolving Clyde’s in-house Consort proprietary booking platform
  • Recognising opportunities to creating efficiencies on current processes
  • Collaborating with other departments to drive efficiencies across the business

Secondary responsibilities:

  • Ensure all booked transactions flow into invoicing system in a timely and accurately manner
  • Diagnose and troubleshoot problems with all travel booking platforms
  • Reacting to system errors through various report checks
  • Make recommendations for process improvement for online and agent processes
  • Manage any technical supplier failure/disruption or notifications

Candidate Requirements

Essential

  • Previous experience within a technical support/corporate reservations function
  • Knowledge and experience of the GDS and OBTs is highly desirable.
  • Excellent communication skills
  • Problem solving skills
  • Customer Service skill

Desirable

  • SVQ / National Diploma/Certificate in a business discipline preferred, minimum sound Higher Education.
  • Experience of dealing with BSP/ARC will greatly benefit the job holder.
  • Previous experience implementing customer onto online booking technology
  • Previous experience supporting travel technology products
  • Previous experience working within the Marine or Energy travel industry

Focus of Role

The focus of the Technical Business Support Consultant role is to implement, maintain, and support internal and client-facing digital products. 

The role ensures the accurate flow of transactional data from all reservation platforms to the back office and thereby managing its impact on accounts receivable, accounts payable and the interaction with suppliers. The implementation and support of client-facing technical products drives the digitalisation strategy of the company by increasing adoption of new digital products.

About Us

For over 35 years Clyde has been trusted partners to Marine, Energy and Corporate customers, both internal and external. We understand the travel DNA of these sectors and have wholly owned operations across the globe, in key locations. Clyde Travel Management is part of the Northern Marine Group and Stena. Stena thrive in a wide array of business, both onshore and offshore, and are Clyde’s internal customers.