Travel Consultant - Aberdeen

At Clyde we are hiring Travel Consultants, a key customer focus role coordinating a quality travel service for our customers, based at our Aberdeen offices.


The role of a Travel Consultant represents the high level of customer service and care which creates value for our customers. Travel Consultants are the front-line representation of the company, with daily interactions across a range of customers to support all their travel needs. 


The ability to build relationships with customers by communicating personally and efficiently is vital to develop confidence and trust in our services.


Working a hybrid working pattern, Monday to Friday with no weekend working, you can become part of a diverse team of skills and experience, all with a passion for travel. 


Clyde will offer you so much more than a job, at Clyde, we can offer you a career with a continuous training focusing on growing your skills and career aspirations.


We take pride in the service we offer to our customers, and we do this by working with our consultants to ensure they have the skills and tools to do the job required. 


We want to hire people who are as passionate about delivering excellence as we are, and we will reward with you a no commission competitive salary. 


Make that change today! Nobody moves you like Clyde Travel!


Closing Date:  26th July, 2024

Candidate Requirements
Focus of Role
About Us


Key Responsibilities

  • Marine & Offshore / Business Travel: Book travel in line with customer policies and preferences, including flights, accommodation, car hire, and all other arrangements required for a business trip
  • Productivity: Maintain quality customer service while working through a high volume of transactions accurately and efficiently
  • Customer Feedback: Seek and record customer feedback and savings for customers to demonstrate the value of our services
  • Emergency Resolution: Inform customers of any disruption through regular checks of internal alerts, GDS queues, and internal messaging centres
  • Customer Meetings & Engagement: Participate in customer meetings and engagement opportunities to build relationships and offer operational expertise
  • Best Practice: Follow all best practice processes and procedures, ensuring adherence to supplier terms and conditions to avoid ADMs
  • Product Knowledge: Proactively seek and engage with supplier training to improve product knowledge and expertise

Candidate Requirements

  • Educated to HNC/HND level in Travel and Tourism is beneficial
  • Exceptional customer service skills
  • Excellent attention to detail

The role offers the opportunity for Hybrid working and is dependent on commercial demands

Focus of Role

Retaining customers and a strong, capable workforce is often based on personality, trust, and ongoing relationship. There is therefore an unquantifiable component to what the job holder needs to bring to the role in fostering growing confidence among the customer base and travel consultants.


You will support customers daily which may include missed flights, missed connections, urgent disruption, cancellations, hotel issues, or critical events that impact the traveller’s trip or safety.  The post holder will be required to use judgement and customers with problems from daily service provisions.


The role requires daily written and phone interaction with customers to proactively manage their travel, ensure travellers are supported throughout their experience, and efficiently deliver solutions to client travel problems.


Travel Consultants will interact face-to-face or on virtual conference calls in client review meetings and new client onboarding meetings.

About Us

For over 30 years Clyde has been trusted partners to Marine, Energy and Corporate customers, both internal and external. We understand the travel DNA of these sectors and have wholly owned operations across the globe, in key locations. Clyde Travel Management is part of the Northern Marine Group and Stena. Stena thrive in a wide array of business, both onshore and offshore, and are Clyde’s internal customers.