The successful candidate will support customers with complex travel arrangements, utilising multiple technological platforms to save customers time and money and ensure travellers are supported throughout their journey.

The successful candidate will be required to:

• Coordinate fully comprehensive travel provision from door-to-door including flights, accommodation, car hire, visa and travel restrictions support, and other land arrangements
• Adapt to a variety of clients and their travel policies, preferences, and expectations
• Proactively suggest creative options, routes, or other travel solutions to save customers money or improve the traveller experience
• Daily oversight of disruptions and upcoming or completed bookings through an internal messaging centre
• Manage and make bookings through preferred channels, including NDC
• Continuous learning & development to stay ahead of the constantly changing business travel environment
• Build and maintain relationships with travel bookers through daily interaction by phone and email, as well as attending client meetings
• Flexibility to work in all aspects of the role, taking on tasks as dictated by business