At Clyde we are hiring Travel Consultants, a key customer focus role coordinating a quality travel service for our customers, based at our offices in Hillington, Glasgow.
The Travel Consultant role is a customer-facing position, coordinating quality provision of a fully comprehensive travel service. A Travel Consultant uses a variety of communication methods and technologies to provide guidance and support to clients to ensure the smooth running of their day-to-day travel requirements.
The successful candidate will support customers with complex travel arrangements, utilising multiple technological platforms to save customers time and money and ensure travellers are supported throughout their journey.
Working a hybrid working pattern, Monday to Friday with no weekend working, you can become part of a diverse team of skills and experience, all with a passion for travel.
Clyde will offer you so much more than a job, at Clyde, we can offer you a career with a continuous training focusing on growing your skills and career aspirations.
We take pride in the service we offer to our customers, and we do this by working with our consultants to ensure they have the skills and tools to do the job required.
We want to hire people who are as passionate about delivering excellence as we are, and we will reward with you a no commission competitive salary.
Make that change today! Nobody moves you like Clyde Travel!
Closing Date: 31st December, 2023
Key Responsibilities
Essential
The post holder will draw on experience in business travel management to ensure service is delivered in line with quality procedures and customer agreements.
Retaining customers and a strong, capable workforce is often based on personality, trust, and ongoing relationship. There is therefore an unquantifiable component to what the job holder needs to bring to the role in fostering growing confidence among the customer base and travel consultants.
You will support customers daily which may include missed flights, missed connections, urgent disruption, cancellations, hotel issues, or critical events that impact the traveller’s trip or safety. The post holder will be required to use judgement and customers with problems from daily service provisions.
The role requires daily written and phone interaction with customers to proactively manage their travel, ensure travellers are supported throughout their experience, and efficiently deliver solutions to client travel problems.
Daily interactions will be required with Team Leaders, the internal customer for whom a consultant will be deployed by an Operations Manager to support with a portfolio of customers.
Travel Consultants will interact face-to-face or on virtual conference calls in client review meetings and new client onboarding meetings.
The role has a direct impact on customer satisfaction and margin, driving brand reputation for service excellence and profitability.
The role indirectly impacts customer acquisition and retention.
For over 30 years Clyde has been trusted partners to Marine, Energy and Corporate customers, both internal and external. We understand the travel DNA of these sectors and have wholly owned operations across the globe, in key locations. Clyde Travel Management is part of the Northern Marine Group and Stena. Stena thrive in a wide array of business, both onshore and offshore, and are Clyde’s internal customers.
