Role Profile

The key responsibility of this role is to lead and maintain Clyde Travel Management’s core activity in travel management supply to facilitate the growth of the business, optimising profitability throughout the company’s travel booking activity.

The purpose of this role is to:

• Recruit, develop and grow a first class, capable, motivated and customer‐orientated group of business travel consultants and their line management
• Implement new business as acquired by the Sales Team and contribute proactively in the instant embedding of the new travel accounts
• Implementing strategic decisions across the corporate travel operations as far as use of booking channels, style of communication, technology, training, etc. to ensure the highest service levels, customer satisfaction and company profitability
• The job holder is responsible for the way the core service Clyde Travel Management delivers to customers is designed, executed and improved upon.

Main Responsibilities

• Overseeing an operations strategy that will maintain a productive base for the retention of all customer and solid adoption of new business
• Setting, evaluating and improving on clear KPIs
• Overseeing a commercial strategy whereby the company’s profitability is optimised to the maximum without negatively impacting on customer experience
• Working closely with the Business Support Department to deliver the correct message through the most appropriate means to consultants and their line managers in order to meet company expectations in the adoption of new technology, processes and style of customer interaction
• Representing the business on TMC platforms
• Proactively recommend new products / technology for implementation which would enhance the business offering, improve customer satisfaction and lead to better profitability
• Continuously developing creative and innovative working practices, improving efficiency and customer satisfaction
• Overall responsibility of the duty of care and development of all travel consultants including assessment of resource requirements and KPI completion

Essential

• HND, A‐Level / Highers (or equivalent) and a proven track record in both operations and people management
• Minimum of 5 years in operational travel management working with a wide range of customers including SME as well as large multi‐national corporates
• A minimum of 5 years’ experience in people management including developing a high performing team
• Experience dealing with change management in a complex business

Desirable

• Educated to degree level in a business discipline such as Marketing, Management or Strategic Planning (or equivalent)
• Experience working for a Marine and/or Offshore Company