If you are interested in any of the roles listed below please contact info@clydetravel.com for further information. You can also use our form to apply by uploading your CV and cover letter.
Head of Operations – Glasgow Head Office, Hillington
Role Profile
The key responsibility of this role is to lead and maintain Clyde Travel Management’s core activity in travel management supply to facilitate the growth of the business, optimising profitability throughout the company’s travel booking activity.
The purpose of this role is to:
- Recruit, develop and grow a first class, capable, motivated and customer‐orientated group of business travel consultants and their line management
- Implement new business as acquired by the Sales Team and contribute proactively in the instant embedding of the new travel accounts
- Implementing strategic decisions across the corporate travel operations as far as use of booking channels, style of communication, technology, training, etc. to ensure the highest service levels, customer satisfaction and company profitability
- The job holder is responsible for the way the core service Clyde Travel Management delivers to customers is designed, executed and improved upon.
Main Responsibilities
- Overseeing an operations strategy that will maintain a productive base for the retention of all customer and solid adoption of new business
- Setting, evaluating and improving on clear KPIs
- Overseeing a commercial strategy whereby the company’s profitability is optimised to the maximum without negatively impacting on customer experience
- Working closely with the Business Support Department to deliver the correct message through the most appropriate means to consultants and their line managers in order to meet company expectations in the adoption of new technology, processes and style of customer interaction
- Representing the business on TMC platforms
- Proactively recommend new products / technology for implementation which would enhance the business offering, improve customer satisfaction and lead to better profitability
- Continuously developing creative and innovative working practices, improving efficiency and customer satisfaction
- Overall responsibility of the duty of care and development of all travel consultants including assessment of resource requirements and KPI completion
Essential
- HND, A‐Level / Highers (or equivalent) and a proven track record in both operations and people management
- Minimum of 5 years in operational travel management working with a wide range of customers including SME as well as large multi‐national corporates
- A minimum of 5 years’ experience in people management including developing a high performing team
- Experience dealing with change management in a complex business
Desirable
- Educated to degree level in a business discipline such as Marketing, Management or Strategic Planning (or equivalent)
- Experience working for a Marine and/or Offshore Company
Implementation Manager – Glasgow Head Office, Hillington
Role Profile
The Implementation Manager acts as a business control function within the Operations Department (travel reservations) to ensure the timely and accurate adoption of:
- New Client Implementation
- New Operational Process Implementation
- New Operational Technology Implementation
- New Strategic objective adoption in reservations
- Implementation of adaptations and amendments to the above four core areas
In performing the role effectively, the job holder will contribute directly to enhance customer satisfaction, the agility of the business to evolve and the quality of our Operations Department’s output.
Main Responsibilities
Experience of travel operations and technology will aid the Implementation Manager in his/her responsibilities of:
- Managing the set-up, process and early adoption (both online and offline) for all new clients
- Managing the process of changes made to client policies and practises where these impact reservations
- Creating project plans for implementing and adopting key new internal processes, agreeing go-live dates and keeping the output on track
- Managing, mitigating and escalating any risks to all implementation projects to keep them on track and on budget
- Making recommended solutions to improve efficiency and enhance technology to meet local market requirements in Clyde’s multi-national framework
- Testing, authorising the go-live of all new client implementations and new internal technology/process implementations
- Monitoring and reporting on the successful adoption of all implementations (both client requirements and internal processes)
- Coordinating with other internal departments (Sales, Customer Relations, Customer Service, Business Support and Supplier Relations) so all teams are clear on their requirements during and after implementation
Essential
- Minimum requirement is 5 years of travel industry experience in a similar role with a proven track record of personal development
- Project Management experience
- A working knowledge of Amadeus and Galileo
- A working knowledge of an OBT
- An up-to-date understanding and experience of NDC
Desirable
- Educated to degree level
- Experience in complex, multi-national context, working with multi-cultural operational teams
- A working knowledge of an OBT – ATRIIS
- Experience with proprietary travel technology
- Experience working across multiple countries
Business Travel Consultants – Hillington & Aberdeen
We are currently looking to appoint new Business Travel Consultants in our Hillington and Aberdeen offices. The Role of Business Travel Consultant is a customer focused position offering a fully comprehensive travel service for very prestigious clients with high travel expenditure.
When applying via the form opposite, please indicate Job title + location within ‘Position Interested in’ field.
Main Responsibilities
- Responsible for co-ordinating and booking all travel reservations for the company’s portfolio
- Ensure all business travel arrangements meet customer requirements
- Ensure the very best cost effective air fares, car hire, hotel reservations and ancillary requirements are offered and booked accordingly
- Endeavour to offer alternative options which enable client to choose most suitable
- Maintain good administrative practices and ensure that all cancelled or amended bookings are appropriately dealt with
- Accuracy and attention to detail at all times
- Building good relationships with both internal and external customers via effective communication skills
- Other tasks and ad hoc duties, reports as deemed necessary and relevant by the company
- You may be asked from time to time be asked to undertake other tasks that are considered to be relevant to your position
Essential
- Excellent customer service skills dealing with in-bound Client calls
- Previous knowledge of airlines fares and routings
- Experience in Business or Marine Travel
- Demonstrate ability to plan, prioritise and manage a complex workload
- Good sound education to standard grade level or equivalent
- Overall good working knowledge of Microsoft Office
- Self-motivator and willingness to learn
- Excellent interpersonal skills
Desirable
- Fully conversant with Amadeus GDS. Other CRS experience will be considered, but candidate must be willing to train
Reminder – When applying via the form opposite, please indicate Job title + location within ‘Position Interested in’ field.